Frequently asked questions
Account and customer promo
Yes. The data provided by the user (first name, last name, email, telephone, residential address, shipping address etc.) are necessary for the proper processing of the order placed on this site. These data can also be changed after the creation of an account. The creation of an account allows, in addition, the preservation of a history of orders placed.
To recover your password, simply follow the “Forgot your password?” instructions when logging into your account. By entering your email, you will receive a message with instructions for password recovery.
We collaborate with guys/women who are very active on their social channels where they daily post our products with their discount code. The discount code will entitle you to a 10% discount.
You can get an overview of all the news in the La Fattoressa world by following us on our official Facebook and Instagram profiles or check out the blog featured on this website.
You can email [email protected] directly or send a message via WhatsApp at +39 055 8719350.
You can email [email protected] directly or send a message via WhatsApp at +39 055 8719350.
Purchases on the site
This eCommerce is designed for individuals. If you are a GDO representative, retailer or shopkeeper, please see our dedicated B2B offering.
Yes, the minimum order amount is €21.00. Above this amount shipping is always free. Above 50 packages we recommend using the dedicated B2B form as free shipping may not be guaranteed.
To complete an order in the Online Shop section, it is necessary to select the desired quantity of the products we want to purchase. Once you click on “Buy” the product will be placed in the shopping cart, from here it will be possible to proceed with the purchase by carefully entering all the data required to complete the order (user account, shipping, payment). The user will receive updates on their order based on the data entered in the purchase process on this site.
Yes. Contact via phone or send a message via the messaging tools provided, indicating the quantity of the item(s) you wish to purchase. Our Customer Service Department will be happy to help you complete your order.
As we try to ensure expeditious shipments of orders placed by our customers, you should contact our Customer Service Department to cancel or make changes to your order placed on this site. More information about canceling an order can be found under “Right to Cancel” on the Terms & Conditions page.
Product Features.
Products are always sent with a minimum shelf life of 5 months.
They are stored outside the refrigerator in a cool, dry place (max 25°). Once opened, the package should be stored in the refrigerator for max 2-3 days.
The price of each package of dumplings is as indicated on the individual product page.
Online shop shipping
Shipping costs depend on the quantity of products selected and are specifically stated on the site before the order is placed. Find out all shipping costs in detail here.
Our customers’ purchases are taken care of immediately once the order is received. Purchased products will be delivered to the address specified by the customer when ordering within 2-4 business days after the order is accepted. Delivery by courier.
Absolutely not. The only charges payable by the customer are for shipping costs, which are indicated before the order is placed.
Payments accepted
Yes. All our products are priced including VAT.
The following payment methods are accepted on this site: PayPal or Bank Transfer. NB. The customer will be able to pay by credit or prepaid card through the PayPal circuit even if they do not have a PayPal account. For more information, we recommend visiting the Terms & Conditions page.
If you pay with PayPal, payment is made at the time your order is placed.
We keep your personal information private and confidential and will give it only with your consent or if it is legally allowed.
Return and Refund
You may return a purchase made on this site in the manner and under the conditions stated in “Right of withdrawal and refund” found on the Terms & Conditions page.
Carefully and neatly packs and packages the item(s) to be returned. Prominently affix shipping labels to the package. To speed up the process, first email our Customer Service Department at [email protected] and let them know you wish to return an item purchased on the Online Shop.
The refund will be made once our warehouse has received and inspected the return, using the same means of payment used by the customer for the initial transaction, unless otherwise agreed.
